Return & Refund Policy

At Longroad, we take pride in the quality of every product we create. Please review our policy before placing an order.

Returns & Exchanges

We accept exchanges within 14 days of delivery for eligible items.

To qualify for an exchange, the item must:

• Be unworn and unused.
• Be in its original condition with all tags attached.
• Be free of stains, odors, or damage.

Refunds

All sales are final. We do not offer refunds unless:

• You received the wrong item.
• Your item arrived damaged or defective.

If your order qualifies for a refund, contact us within 7 days of delivery with your order number and clear photos of the issue.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Worn or washed items.
• Items damaged after delivery.
• Gift cards.
• Final sale items.

How to Start an Exchange

Email our support team with:

• Your order number.
• The reason for the exchange.
• Photos if applicable.

Customers are responsible for return shipping costs unless the error was ours.

Contact

For questions regarding your order, please contact our customer support team.