Shipping Policy

Thank you for shopping with Longroad.

Processing Time

Orders are processed within 2–5 business days (excluding weekends and holidays).

During product launches, sales, or holidays, processing times may be slightly longer.

Shipping

Once your order ships, you will receive a confirmation email with tracking information.

Delivery times depend on the shipping option selected at checkout and your location.

Delays

Longroad is not responsible for shipping delays caused by carriers, weather, customs, or other circumstances outside our control.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, contact us as soon as possible so we can help investigate the issue with the shipping carrier.